September 5, 2023
AI technologies have transformed the way companies and customers interact. By merging AI with tools designed to enhance the customer experience (CX), your teams can deliver faster, more efficient service tailored to each customer – a must, considering 49% of consumers have abandoned a brand in the past year after a poor customer service experience.1 In this blog, we’ll discuss […]
Filed Under:
Customer Experience,
artificial intelligence,
CX,
customer service
June 26, 2023
If you haven’t embraced the cloud yet, it’s time to get on board. With the cost of cyber crime predicted to reach $8 trillion this year,1 improving cyber security should be a top priority for your business. Contrary to popular belief, migrating to the cloud doesn’t have to mean exposing your network to new vulnerabilities. Keep reading to learn how the right cloud provider can […]
Filed Under:
business resilience,
Cyber Security,
security,
Cloud,
Digital Transformation,
cloud
May 24, 2023
Every penny counts when you're trying to keep your business competitive. With 83% of companies concerned about a recession in 2023,1 more business leaders are looking for ways to cut IT and telecom spending – without impacting productivity or performance. Unfortunately, managing technology can be a challenge for organizations of all sizes, especially if you lack in-depth knowle[…]
Filed Under:
Digital Transformation,
technology audit,
IT and telecom spend,
Consulting,
cloud,
technology advisor
May 24, 2023
Today's business leaders are tasked with navigating financial challenges while staying competitive in an unpredictable economy. A recent survey by the World Economic Forum found that 63% of chief economists expect a global recession to occur this year,1 while others believe all signs point to stability. Despite growing uncertainty, market analysts project worldwide IT spending […]
Filed Under:
cloud strategy,
Cyber Security,
Cloud,
Cloud Services,
Uncategorized,
Digital Transformation,
cloud migration,
cloud
April 5, 2023
Digital transformation isn’t just a buzzword anymore. With a reported 41% of digital transformation efforts motivated by increased competitive pressure,1 it’s clear that digitization has become a necessity for businesses looking to stay relevant in today's ever-changing business landscape. Researchers expect global investment in digital transformation to hit $2.8 trillion by 20[…]
Filed Under:
Cyber Security,
Digital Transformation,
Customer Experience,
cloud migration,
contact center,
cloud,
hybrid work
March 6, 2023
Cloud computing has gained immense popularity over the past few years, with 94% of companies using cloud services in 2022.1 It’s no wonder why – migrating to the cloud not only improves an organization’s security and scalability, it’s also vital to supporting remote and hybrid work initiatives. However, one of the most compelling reasons to make the move is the cost-saving pote[…]
Filed Under:
data breach,
cloud computing,
Cyber Security,
Cloud,
Cloud Services,
cloud migration,
remote work,
cloud,
hybrid work
August 2, 2022
An undeniable reality of 2022 is that cyber threats continue to be a significant source of worry for businesses worldwide. Small businesses are increasingly under scrutiny from bad actors who are targeting them in higher numbers than ever before. In fact, recent research shows that small businesses are three times more likely1 to fall victim to cyber attacks than larger compani[…]
Filed Under:
MFA,
Cyber Security,
MDR,
cyber insurance,
EDR,
cyber insurance renewals
July 28, 2022
Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]
Filed Under:
customer experience technology,
Customer Experience,
CX,
UCaaS,
customer service,
CCaaS,
AI,
hybrid voice
April 20, 2022
In February 2022, a new set of Microsoft security updates were announced. These updates were designed to reinforce existing cyber security policies and fold in new safeguards in areas that need additional attention and protection. As multi-cloud and cyber security evolve, understanding and implementing these updates is critical to ensure that businesses are working with the mos[…]
February 15, 2022
With the new year comes new changes, especially for businesses that are using Microsoft 365 as the basis for their operations. On January 10th, the tech giant launched the newest Microsoft licensing changes and promotions, which they’re calling the Microsoft New Commerce Experience. Right now, we’re in the initial promo period, which is set to last until June 2022 for monthly t[…]
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