AI technologies have transformed the way companies and customers interact. By merging AI with tools designed to enhance the customer experience (CX), your teams can deliver faster, more efficient service tailored to each customer – a must, considering 49% of consumers have abandoned a brand in the past year after a poor customer service experience.1 In this blog, we’ll discuss […]

Digital transformation isn’t just a buzzword anymore. With a reported 41% of digital transformation efforts motivated by increased competitive pressure,1 it’s clear that digitization has become a necessity for businesses looking to stay relevant in today's ever-changing business landscape. Researchers expect global investment in digital transformation to hit $2.8 trillion by 20[…]

Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]

Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]

In order to achieve a major communications upgrade, it’s no longer necessary to tear out an entire technology stack for replacement. In fact, in the era of cloud solutions, it’s not even necessary to set aside a large sum of money for investing in that upgrade. While communications platform as a service (CPaaS) benefits are numerous, its accessibility as a customized solution m[…]