There is an overwhelming number of cloud-based communications solutions out there today. Choosing the right one can be difficult! As a decision-maker, you’re flooded with technology options, and all of them seem like they can help in different ways. But among all the collaboration solutions are three distinct ones to consider. Here we explain why Cisco Teams, Microsoft Teams, and cloud contact center are the cloud technologies you need to know.
Why Cisco Teams?
This platform is officially known as Cisco Webex Teams. Essentially, it gives your employees a simple yet advanced meeting experience. Using one app – available on any phone or desktop – users can join meetings from any location with ease. They can share and connect with meeting members as if they were in the same room.
The platform itself is nice to look at. Cisco made it a priority to have the solution visually appeal to users because they know how crucial the visual aspect of a meeting is. With file-sharing abilities, the technology lets users mimic in-person document sharing. Other features enable users to get “hands-on” including the Webex Board, a digital whiteboard.
Businesses both big and small are choosing Cisco Teams because of its flexibility and customizable aspects. It gives users options to meet using voice, video, text, and screen sharing. The solution’s tiered pricing is also easy to digest.
How Does Microsoft Teams Compare?
Microsoft Teams is considered a direct rival of Cisco Webex Teams. It’s the sole intelligent communication platform from Microsoft now that the company has cut Skype for Business. Similar to Cisco’s version, Microsoft Teams is available through a single app and interface. The solution lets you integrate a range of third-party apps into Teams so you don’t have to leave the app to access files.
Microsoft Teams funnels communication into channels so the people in a meeting can see conversations, documents, and messages that are all related to that meeting. The cloud-based solution is more of a digital workplace than just a meeting space.
Added bonuses include automatic translations of conversations for multilingual organizations and support for likes, gifs, emoticons, and live link previews that mimic social media features.
Cloud Contact Center For the Win #FTW
Contact centers suffer the challenge of addressing modern communication needs using old technology. Most contact centers today are trying to supply a top-notch customer experience using tools of yore. This is where cloud contact center technology can truly revolutionize how contact centers work.
Cloud-based contact center solutions are cloud technologies that improve your customer experience, allow you to scale your contact center, and control your costs. Here’s how:
- Your customers will be able to connect with you through any mode of communication – something today’s customers crave. They want to be able to text, call, or talk through social media. Cloud contact center technology gives you the ability to communicate with customers the way they want to communicate with you.
- While you deal with the burden of agent churn, cloud contact center solutions give you the ability to scale your number of seats with ease. You don’t have to worry about capacity or planning for hardware.
- With pay-as-you-go models, cloud contact centers eliminate the risk of oversubscription charges. By moving your technology off-premise and into the cloud, you only pay for what you use and cease having to maintain your hardware.
Other strong benefits of cloud contact centers include multiple reporting methods, access to analytics, intelligent routing, and increased reliability.
Any of These Cloud Technologies Sound Like Ones You Should Use?
Enterprise Visions is the expert in all three of these solutions and more. We’ll help you determine which ones are best for your business and how to make the move to the cloud. Contact us today to get your digital transformation show on the road.