July 20, 2015
Big data processing has arrived at countless call centers worldwide. This revolutionary concept utilizes contemporary analytical tools to process large amounts of bulk data. This enables IT departments to pinpoint new trends and potential opportunities for their respective firms. IT departments also play key roles in storing the data and purchasing the right tools for optimal d[…]
Filed Under:
efficiency,
agents,
Big Data,
Customer Relations,
Call Centers
July 6, 2015
Technology continues to advance at alarming rates. The evolution of technology, however, is not a direct line but rather a series of gradual improvements and enhancements. The experience of the unified cloud platform illustrates this well. First Generation – Single Service Cloud Platforms In the mid 2000s, Salesforce.com heavily invested in research and development, which led t[…]
Filed Under:
Cloud,
Cloud Services,
Unified Cloud Platform,
CRM,
Salesforce,
customer service
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