September 5, 2023
AI technologies have transformed the way companies and customers interact. By merging AI with tools designed to enhance the customer experience (CX), your teams can deliver faster, more efficient service tailored to each customer – a must, considering 49% of consumers have abandoned a brand in the past year after a poor customer service experience.1 In this blog, we’ll discuss […]
Filed Under:
Customer Experience,
artificial intelligence,
CX,
customer service
February 23, 2023
Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]
July 28, 2022
Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]
Filed Under:
customer experience technology,
Customer Experience,
CX,
UCaaS,
customer service,
CCaaS,
AI,
hybrid voice
September 23, 2020
Enterprise Visions is proud to announce our newest hire, Tessa Bergemann. She joins us from recent stints at Archetype Signmakers and Push Interactive. Tessa has project management experience set in a variety of industries and brings skill sets in technology, marketing, and advertising. “The level of quality and inclusivity that Enterprise Visions offers makes me proud to becom[…]
October 8, 2018
The flood of data coming in from cloud technology, sensors on devices, social media behaviors and website visits has enterprises reeling. While trying to figure out solutions for storing, processing and analyzing data, enterprises recognize that the information holds a vast set of insights with big potential for understanding the market and growing their businesses. Still, it’s[…]
Filed Under:
compliance,
Data,
Big Data,
IoT,
customer service
May 7, 2018
While improvements in technology continue to become available, the healthcare industry lacks when it comes to digital maturity. Virtusa, a digital engineering and IT outsourcing company, found in a recent study that in the “perfect storm of digital disruption,” some companies are worried about being late to the game with regard to their digital transformation efforts. They also[…]
Filed Under:
network,
infrastructure,
healthcare,
Cloud,
Digital Transformation,
customer service,
cloud
August 7, 2017
If you’re in the market for cloud services, you’re likely finding a plethora of choices out there – and they’re not all the same. When you think about the myriad of competitors in terms of pricing and look at trends over time, the decision-making process becomes easier. Historical Price Slashing A few years ago, the price of cloud solutions from the three biggest providers (Goo[…]
Filed Under:
Cloud,
Cloud Services,
object storage,
cost savings,
customer service,
cloud
June 8, 2016
Technology has changed the way people live, work, and interact. It has infiltrated every aspect of daily life, offering new and inventive methods for communicating. However, this explosive alteration has left many companies scrambling to keep pace. The sheer volume of information and software applications and increasing number of access points and devices available for usage cr[…]
Filed Under:
efficiency,
VoIP,
Unified Communications,
UC,
cost savings,
CRM,
customer service,
Mobility,
mobile apps
April 18, 2016
Integrating solutions that empower better communication between employees and clients builds a foundation that engenders business productivity and success. However, many organizations are unaware of the cost-saving advantages provided by migrating their private branch exchange (PBX) to the cloud. With the proliferation of mobility, the increased specialization of the workforce […]
Filed Under:
efficiency,
Cloud,
Unified Communications,
PBX,
productivity,
UC,
customer service,
disaster recovery,
Mobility,
cloud,
business continuity
November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]
Filed Under:
call center,
Unified Communications,
UC,
CRM,
first call resolution,
customer service
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