Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences.
Here are six ways AI is boosting the customer experience for businesses of all sizes:
1. Customer Insights
AI can help companies gain data-driven insights into customer behavior and preferences. It does this by analyzing data and determining customers’ wants and needs, thus enabling businesses to make more informed decisions about offerings, marketing strategies, and customer service improvements.
2. Simplified Workflows
AI has the potential to increase employee productivity by up to 40% by simplifying workflows and automating time-consuming, repetitive tasks such as data entry and invoicing.2 Additionally, AI can help businesses optimize processes by identifying inefficiencies and offering recommendations for improvement.
3. Improved Lead Generation
By leveraging the ability to analyze data and identify insights, AI can find the most promising leads and segment them based on demographics, buyer behavior, preferences, and other factors. This allows organizations to create targeted lead generation campaigns that are more likely to be effective and increase conversion rates.
4. Personalization
AI can help businesses personalize the customer experience by identifying behavioral patterns to offer personalized recommendations – a must, as 71% of customers now expect personalized interactions.3 For example, an MSP can use AI to recommend various services based on a customer’s previous purchases and interests, making the shopping experience more enjoyable and streamlined.
5. Automated Service
AI-powered chatbots can provide instant support 24/7, allowing customers to get quick answers to their questions and resolve issues without having to wait for a customer support representative. This not only improves the speed of customer service but also frees up your employees to handle more complex issues or focus on projects that grow your business.
6. Improved Engagement
AI enables organizations to interact with customers in new and innovative ways to ultimately improve engagement. For example, AI-powered product demos can provide customers with an immersive, interactive experience that is both engaging and informative.
Deliver Exceptional Customer Experiences With Enterprise Visions
As AI technology advances, it will likely become an increasingly important tool for companies looking to stay ahead of the competition. However, keep in mind that AI isn’t a magic solution for improving the customer experience. Businesses must approach AI with a strategic plan and stay mindful of its potential ethical and privacy implications in order to reap its many benefits in a responsible, customer-centric manner.
If you’re ready to implement AI in your business but not sure where to start, Enterprise Visions can help. We’ve worked with more than 900 organizations across the country to find best-fit technology solutions that meet digital transformation goals. We’ll help identify your unique needs and recommend enterprise-grade solutions designed to take your customer experience to the next level, from AI-enabled contact centers to unified communication systems and beyond.
Contact Enterprise Visions today to learn more about how we can help you elevate your customer experience – and your business.
Sources:
- https://techjury.net/blog/ai-statistics/#gref
- https://www.pwc.com/us/en/tech-effect/ai-analytics/ai-business-survey.html
- https://www.forbes.com/sites/forbestechcouncil/2022/10/27/why-personalization-is-still-missing-from-ai-interactions/