Healthy customer engagement is a vital part of any successful business. A recent survey conducted by IBM shows an emerging trend where CIOs from various companies are placing more focus on customer engagement. Survey Says "Customer Engagement" IBM asked thousands of CIOs from more than 20 industries to share their thoughts on building successful businesses. Here are some of the[…]
May 13, 2014
Healthy customer engagement is a vital part of any successful business. A recent survey conducted by IBM shows an emerging trend where CIOs from various companies are placing more focus on customer engagement. Survey Says "Customer Engagement" IBM asked thousands of CIOs from more than 20 industries to share their thoughts on building successful businesses. Here are some of the[…]
May 8, 2014
For a long time, legacy infrastructure came between IT and business. Each was left to its own devices: IT staff watched over technical processes, and business centers managed business activities. Each sector essentially spoke its own language. Ironically, however, the same legacy infrastructure that previously drove them apart now is bringing them together as the two collaborat[…]
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