November 19, 2015
These days, there is simply too much threat data for security teams to effectively determine what is important and what is not. In order to overcome this problem, the way threat intelligence is handled needs to change. Collecting data for the sake of having it is a waste of physical resources, and sifting through the noise looking for signal can be an enormous drain on human re[…]
Filed Under:
malware,
Data,
threat intelligence,
risk assessment,
Security,
security,
Big Data,
historical data
November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]
Filed Under:
call center,
Unified Communications,
UC,
CRM,
first call resolution,
customer service
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