Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]

Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]

As the months roll on – with no clear transition away from mass remote-work in sight – businesses continue to leverage cloud-based technologies to power on. The COVID-19 crisis has truly illuminated the value of the cloud, and nowhere else is its potential more clear than in the realm of customer service. The power of customer service lies in a business’s ability to make an emp[…]

The world will likely remember the winter and spring seasons of 2020 as times of deep uncertainty, fear, and worry. But businesses may ultimately remember these seasons as the ones in which they made the vital decision to move to a cloud communications platform. Why? Cloud communications solutions, such as unified communications as a service (UCaaS), are quickly becoming the on[…]

The healthcare industry is notoriously slow for adopting new technologies. Its sometimes-massive organizations are burdened by layers of compliance and regulatory standards that make technology adoption challenging. Despite this nature of the healthcare world, there are those organizations that have made the move to cloud communications. Doing so has enabled them to communicate[…]

You’ve probably heard the term “digital transformation” by now almost as much as you’ve heard the words “cloud computing.” In a digital transformation, a company overhauls its technology along with the way it uses that technology to do business. More specifically, digital transformation involves moving away from legacy-based systems and outdated hardware and moving into the clo[…]