AI technologies have transformed the way companies and customers interact. By merging AI with tools designed to enhance the customer experience (CX), your teams can deliver faster, more efficient service tailored to each customer – a must, considering 49% of consumers have abandoned a brand in the past year after a poor customer service experience.1 In this blog, we’ll discuss […]

Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]