Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]

As the months roll on – with no clear transition away from mass remote-work in sight – businesses continue to leverage cloud-based technologies to power on. The COVID-19 crisis has truly illuminated the value of the cloud, and nowhere else is its potential more clear than in the realm of customer service. The power of customer service lies in a business’s ability to make an emp[…]