As the months roll on – with no clear transition away from mass remote-work in sight – businesses continue to leverage cloud-based technologies to power on. The COVID-19 crisis has truly illuminated the value of the cloud, and nowhere else is its potential more clear than in the realm of customer service. The power of customer service lies in a business’s ability to make an emp[…]

The healthcare industry is notoriously slow for adopting new technologies. Its sometimes-massive organizations are burdened by layers of compliance and regulatory standards that make technology adoption challenging. Despite this nature of the healthcare world, there are those organizations that have made the move to cloud communications. Doing so has enabled them to communicate[…]

For organizations considering an investment in cloud communications, there are generally a couple of factors driving that decision. Cloud solutions often provide sizable cost savings, with the ability to scale up or down in a subscription-based pay structure, in addition to a reduction in hardware and maintenance costs. The other major consideration is disruption. If your enter[…]

2015 has been a banner year for enterprise cloud communications in multiple sectors. With the year nearly over, however, it is vital for enterprises to start shifting on-site communications and Voice over Internet Protocol (VoIP) solutions to the cloud. This will prevent businesses from falling behind while enabling them to tap into this burgeoning trend. With on-premises priva[…]