The healthcare industry is notoriously slow for adopting new technologies. Its sometimes-massive organizations are burdened by layers of compliance and regulatory standards that make technology adoption challenging. Despite this nature of the healthcare world, there are those organizations that have made the move to cloud communications. Doing so has enabled them to communicate better with patients and with internal staff, and – as a result – they have seen improvements in efficiency and productivity. The world of cloud communications – particularly unified communications as a service (UCaaS) – is revolutionizing how healthcare organizations operate. Here, we explore the ways healthcare can benefit from UCaaS:
Cost-Effectiveness
Premise-based solutions require an upfront capital investment. UCaaS is an operating expense that can ultimately reduce other inefficient operational expenditures. Per-user and per-device carrier models are typically more cost-effective for healthcare organizations, and they allow those organizations to streamline billing across all locations around the world. Under this model, healthcare companies reduce dependency on administrative staff to sort out billing complexities. Ultimately, UCaaS means a reduction in labor expenses and upfront investment.
Maximum Security
Data security is of huge concern for healthcare organizations – not only because they have to abide by compliance laws but because their reputations are at stake. Healthcare companies have been reticent to move to cloud communications such as UCaaS because they have security concerns, which they are right to have. But the last decade has proven that cloud-based solutions are just as – if not more – secure than on-premise ones. Cloud companies have taken it upon themselves to shore up security to contend with on-premise solutions, which has resulted in excellent protections for data. Cloud-based technology such as UCaaS is located offsite in secure facilities, minimizing risk to the business. Even if the organization's local system is compromised, cloud-based data stays protected and maintains business continuity.
Scalability
One of the biggest thorns in the side of healthcare organizations is lack of scalability. With medical professionals working a range of full-time to per diem, it can be difficult to control costs using an on-premise system. In an on-premise system, adding or removing service components can require specialized hardware and hours of complicated reconfiguration. With UCaaS, you get a collection of applications that work in tandem with your staffing needs. Scaling becomes a matter of checking a box. This functionality also allows healthcare organizations to stay on the cutting edge of new technology and up to date with existing applications.
It’s 2020. It’s Time for the Cloud.
Healthcare organizations that don’t embrace UCaaS or cloud-based operations will see themselves bypassed by their competitors. Patients expect modern communication from healthcare facilities, and UCaaS can give you that. From apps to email to phone, chat, and text, UCaaS provides the communications channels your healthcare organization’s customers expect. At Enterprise Visions, we’ve helped businesses like yours elevate their communications to the modern level, ensure compliance and security, and see growth with UCaaS. Contact us today to discover how we can help you.