The world will likely remember the winter and spring seasons of 2020 as times of deep uncertainty, fear, and worry. But businesses may ultimately remember these seasons as the ones in which they made the vital decision to move to a cloud communications platform. Why? Cloud communications solutions, such as unified communications as a service (UCaaS), are quickly becoming the only ways businesses can keep operations online. In a world in which remote workforces are not optional, but required, as people in every country continue to self-quarantine and self-monitor during the spread of COVID-19, UCaaS is the way they will keep in touch. Here are a few ways UCaaS helps businesses ensure internal and external communications stay up and running:
Keeping Workers Connected via Phone
Prior to the outbreak of COVID-19, the IDC claimed that mobile workers will make up almost 75% of the total US workforce by the end of 2020. That number will likely be higher because of the move so many US businesses are making to remote work. As a cloud-based service, UCaaS enables workers to take calls either on a desk phone or a soft phone and transfer them to a mobile device. There is no limit to where workers can take calls, as long as they have WiFi connections. As more businesses send workforces remote and employees travel home to wait out the spread of COVID-19, UCaaS will keep them in touch across time zones.
Team-Building via Video
UCaaS makes video conferencing a breeze – a feature that will go from “nice to have” to imperative as more shelter-in-place mandates occur. The cloud-based conferencing technology not only allows employees to internally connect face-to-face for productive internal communication, but businesses can use it to connect with customers to mimic external interactions they would have had otherwise.
File - and Resource - Sharing
UCaaS doesn't just allow for phone calls and video chats. Users can share documents, stay current on team projects, and collaborate and review changes to files, spreadsheets, presentations, and more. UCaaS platforms can include resources, tools, and knowledge bases for employees to efficiently complete tasks. Teams stay unified with streamlined workflows made easy with cloud-based collaboration.
Contact Center Collaboration
Remote workforces will be essential for the upkeep of customer service. As more people stay home, online purchases and activity will surpass in-person, in-store interactions. That means more digital customer service needs will erupt. Contact centers cannot close down like bars and restaurants, but they also need to protect employees from spreading COVID-19 in office environments. Enter: UCaaS. Cloud-based communications platforms make remote workforces possible for contact centers, so they can keep up on customer service and support even while they dismantle in-office work.
Think it’s finally time to move to cloud communications? Enterprise Visions is your UCaaS expert and guide. Contact us anytime to get your business through this difficult time with the right technologies.