While improvements in technology continue to become available, the healthcare industry lacks when it comes to digital maturity. Virtusa, a digital engineering and IT outsourcing company, found in a recent study that in the “perfect storm of digital disruption,” some companies are worried about being late to the game with regard to their digital transformation efforts. They also found that healthcare comes in third among six major industries in regard to digital maturity.
Almost 85% of businesses that took part in the study want to increase their spend on allocations for digital transformation, which proves that it’s on everyone’s mind. However, they’re mainly focusing on three areas: customer experience, business innovation, and operational excellence.
Without listening to what the customer wants, an organization can’t accurately plan for success. We’re currently in an era that is customer-centric; much power has been placed on the shoulders of demanding customers. They have a lot of choices and they expect to be listened to and catered to. Therefore technology, particularly in the healthcare industry, has to focus on patient-centric strategies. All capabilities must be evaluated as digital transformation is carried out, which is not an easy task given the pace of digital change.
The study found that the retail industry is leading the way in digital transformation, outperforming other industries in setting the standard for more enhanced customer experiences.
While healthcare ranked second in data optimization, the industry has typically lagged around a decade behind other industries in adopting technologies that improve customer engagement, which could be partially blamed on strict regulations placed on the industry.
A ray of light for all industries includes internet-based cloud computing solutions, which can open up a world of efficiencies and cost savings. With the right cloud solutions, you can see greater platform flexibility to accommodate business fluctuations and rely on more predictable and controllable IT-related costs.
Furthermore, with cloud services, there are no capital investments to make because all the hardware is the responsibility of the vendor. Clients aren’t responsible for managing servers or updating software or fixing bugs – that’s all on the vendor’s shoulders.
At Enterprise Visions, we want our clients and potential clients to envision their future in the cloud. Many healthcare organizations are moving to the cloud today for improved workflow management and to better align with various health exchange opportunities that are extremely friendly to patients who want to take more of a lead in their healthcare management. Contact us today to talk about how our network solutions and infrastructure outsourcing can improve your organization.