Voice over IP (VoIP) is growing in popularity as an alternative to traditional landline phone systems, and many businesses are considering a switch to hosted VoIP in order to support their business goals. While the advantages of VoIP systems may start with reduced costs – savings which become more pronounced with higher call volume – they certainly don't end there. Here's a qui[…]

Although the cloud environment is based upon virtualization, this doesn't meant that every virtualized data center is also a private cloud. According to the National Institute of Standards and Technology, there are five elements that turn a virtualized environment into a private cloud: Adaptability in the cloud environment Automated self-service Network access by the end user P[…]

Technology has changed the way people live, work, and interact. It has infiltrated every aspect of daily life, offering new and inventive methods for communicating. However, this explosive alteration has left many companies scrambling to keep pace. The sheer volume of information and software applications and increasing number of access points and devices available for usage cr[…]

Integrating solutions that empower better communication between employees and clients builds a foundation that engenders business productivity and success. However, many organizations are unaware of the cost-saving advantages provided by migrating their private branch exchange (PBX) to the cloud. With the proliferation of mobility, the increased specialization of the workforce […]

Developing new and better ways to cut overhead costs, reduce liabilities, and build revenues is essential for driving business success. Organizations face daily challenges and need actionable solutions that facilitate performance, which in today's modern marketplace means maintaining an agile, operable infrastructure manned by a staff of IT professionals. Switching to colocatio[…]

Today’s businesses rely on data center technology to conduct even the most mundane operations. And although many organizations believe that they are functioning with the latest, most innovative products, the fact remains that most data center facilities rely on a bunch of batteries—a technology largely developed during the industrial revolution—for a backup power solution. It’s[…]

Many businesses are reluctant to update their phone systems to Voice over Internet Protocol (VoIP), mainly because of fears surrounding the usability, cost, and convenience of this new technology. Small business owners are often needlessly wary about VoIP services because of certain myths. Following are some of these myths and the realities that debunk them. Myth 1: VoIP Isn't […]

Big data processing has arrived at countless call centers worldwide. This revolutionary concept utilizes contemporary analytical tools to process large amounts of bulk data. This enables IT departments to pinpoint new trends and potential opportunities for their respective firms. IT departments also play key roles in storing the data and purchasing the right tools for optimal d[…]