In order to achieve a major communications upgrade, it’s no longer necessary to tear out an entire technology stack for replacement. In fact, in the era of cloud solutions, it’s not even necessary to set aside a large sum of money for investing in that upgrade. While communications platform as a service (CPaaS) benefits are numerous, its accessibility as a customized solution m[…]

If you’re considering an upgrade from a landline to a private branch exchange (PBX), the time is right. Communications technologies have been quickly advancing, and there are a lot of cost-effective choices with long lists of features. Take a look at the basic descriptions of PBX solutions now available: IP PBX: Internet protocol (IP) PBX allows you to leave your copper wiring […]

Voice over IP (VoIP) is growing in popularity as an alternative to traditional landline phone systems, and many businesses are considering a switch to hosted VoIP in order to support their business goals. While the advantages of VoIP systems may start with reduced costs – savings which become more pronounced with higher call volume – they certainly don't end there. Here's a qui[…]

More and more companies are moving their voice service to cloud-based hosting for the cost savings and convenience it offers. Essentially, when business phone service is transferred to the cloud, it provides small and mid-size businesses (SMBs) the opportunity to access enterprise level quality, performance, and security for communications. The following seven benefits outline […]

Making the switch from a primary rate interface (PRI) to Session Initiation Protocol (SIP) trunking has the power to enhance business communications and proficiency. An Integrated Services Digital Network (ISDN) that utilizes PRI transfers voice, video, and other data through existing phone lines, which doesn’t always deliver the most reliable performance. Most providers are pl[…]