The ability to send calls over a broadband connection is a technological innovation that has been around since the ‘70s, yet mass market penetration didn’t occur until the last decade or so. In the business world, it’s becoming the communication channel of choice as Voice over Internet Protocol (VoIP) continues to offer cost-savings and efficiency benefits across the board.
As the demand for VoIP in the workplace grows, the need for other developments to improve use and outcomes also grows. Let’s take a look at a few trends emerging in the VoIP space and what they mean for your business.
5G
It seems like we’ve been waiting a while for 5G. Unfortunately, the wait is not yet over as full deployment is still a few years away. When it’s ready, however, 5G is said to be 10 times faster than 4G, an increase with the potential to significantly impact efficiency and outcomes for any business. Jitter will be eliminated, data transfers will no longer be at risk of loss, and dropped calls will be a thing of the past. Audio and video conferencing will both get a much-needed boost and overall reliability will make VoIP the default choice for businesses of all kinds.
Integration: CRM
Customer relationship management (CRM) integration already exists, but it will advance with increased interoperability. Users all over the world are pushing to do more with less, which is driving the demand for cloud-based VoIP applications with APIs for direct connection to CRM tools. This interoperability will ensure enterprises can achieve a new level of efficiency and productivity through the streamlining of complicated procedures. At the same time, operational redundancies and complicated processes can be eliminated.
IoT
The Internet of Things (IoT) is becoming a household term. By 2020, it’s expected that the number of devices built for IoT (meaning they have an on/off switch that integrates them with the internet) will reach 30 billion. With the IoT and VoIP, companies can revolutionize the smart office and make better use of space, applications, appliances, electricity, and so much more.
What does all this mean for you? While it’s just the tip of the iceberg, it signifies that there are options when it comes to VoIP. The potential for streamlining and introducing a new way to communicate is significant. If you’re not sure where to even start the conversation, contact Enterprise Visions today.