July 6, 2015
Technology continues to advance at alarming rates. The evolution of technology, however, is not a direct line but rather a series of gradual improvements and enhancements. The experience of the unified cloud platform illustrates this well. First Generation – Single Service Cloud Platforms In the mid 2000s, Salesforce.com heavily invested in research and development, which led t[…]
Filed Under:
Cloud,
Cloud Services,
Unified Cloud Platform,
CRM,
Salesforce,
customer service
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