You’ve decided to invest in a cloud solution for your contact center communications. You’ve heard about reduced costs, the elimination of hardware and maintenance, automated updating, and the flexible and scalable benefits of cloud solutions. You’ve anticipated an unprecedented calm descending on your IT team as they begin to have time to consider strategic technology initiativ[…]

Businesses rely on a stable phone system that won't easily succumb to technical issues or cost a fortune to maintain. The best phone systems are both flexible and scalable, adapting as businesses grow. On the other hand, a phone system that experiences problems and results in nearly unmanageable costs can greatly hinder a business's ability to advance. There are many factors th[…]