You’ve decided to invest in a cloud solution for your contact center communications. You’ve heard about reduced costs, the elimination of hardware and maintenance, automated updating, and the flexible and scalable benefits of cloud solutions. You’ve anticipated an unprecedented calm descending on your IT team as they begin to have time to consider strategic technology initiativ[…]

Communication in business has become more complex and varied, with any given business day including video conferencing, working in customer relationship management software, and screen sharing. These activities make managers motivated to combine technologies through MPLS unified communications capabilities for significant cost savings and streamlined efficiency. As with any maj[…]