The ability to send calls over a broadband connection is a technological innovation that has been around since the ‘70s, yet mass market penetration didn’t occur until the last decade or so. In the business world, it’s becoming the communication channel of choice as Voice over Internet Protocol (VoIP) continues to offer cost-savings and efficiency benefits across the board. As […]

Technology has changed the way people live, work, and interact. It has infiltrated every aspect of daily life, offering new and inventive methods for communicating. However, this explosive alteration has left many companies scrambling to keep pace. The sheer volume of information and software applications and increasing number of access points and devices available for usage cr[…]

Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]

Technology continues to advance at alarming rates. The evolution of technology, however, is not a direct line but rather a series of gradual improvements and enhancements. The experience of the unified cloud platform illustrates this well. First Generation – Single Service Cloud Platforms In the mid 2000s, Salesforce.com heavily invested in research and development, which led t[…]