You’ve decided to invest in a cloud solution for your contact center communications. You’ve heard about reduced costs, the elimination of hardware and maintenance, automated updating, and the flexible and scalable benefits of cloud solutions. You’ve anticipated an unprecedented calm descending on your IT team as they begin to have time to consider strategic technology initiativ[…]

There are many advantages to a Voice over Internet Protocol (VoIP) system, but no system can be completely protected against power outages or Internet connectivity issues. However, there are ways to help reduce the time and productivity lost if the system goes down. Following are six steps to protecting business continuity. 1. Have a Backup Plan If the power goes out, the best […]