Digital transformation isn’t just a buzzword anymore. With a reported 41% of digital transformation efforts motivated by increased competitive pressure,1 it’s clear that digitization has become a necessity for businesses looking to stay relevant in today's ever-changing business landscape. Researchers expect global investment in digital transformation to hit $2.8 trillion by 20[…]

Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]

There is an overwhelming number of cloud-based communications solutions out there today. Choosing the right one can be difficult! As a decision-maker, you’re flooded with technology options, and all of them seem like they can help in different ways. But among all the collaboration solutions are three distinct ones to consider. Here we explain why Cisco Teams, Microsoft Teams, a[…]