November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]
Filed Under:
call center,
Unified Communications,
UC,
CRM,
first call resolution,
customer service
October 6, 2015
2015 has been a banner year for enterprise cloud communications in multiple sectors. With the year nearly over, however, it is vital for enterprises to start shifting on-site communications and Voice over Internet Protocol (VoIP) solutions to the cloud. This will prevent businesses from falling behind while enabling them to tap into this burgeoning trend. With on-premises priva[…]
Filed Under:
LOB platforms,
cloud solutions,
Cloud,
VoIP,
Unified Communications,
bimodal IT,
IT,
Cloud Communications,
customer service,
cloud
August 10, 2015
Businesses rely on a stable phone system that won't easily succumb to technical issues or cost a fortune to maintain. The best phone systems are both flexible and scalable, adapting as businesses grow. On the other hand, a phone system that experiences problems and results in nearly unmanageable costs can greatly hinder a business's ability to advance. There are many factors th[…]
Filed Under:
support,
reliability,
flexible,
Unified Communications,
features,
scalable,
training,
open source,
cloud
June 15, 2015
When considering a transition to Unified Communications (UC) services, it's important for a business to find the right provider and build a strong relationship with them. The best way to accomplish this is to clearly communicate business needs, which will help illuminate if and how critical requirements will mesh with the provider's services. Business Requirements Businesses ha[…]
Filed Under:
provider,
Unified Communications,
services,
transition,
cost,
vendor
May 25, 2015
Several steps are involved in the process of developing a Unified Communications and Collaboration (UCC) plan. There are many things for IT personnel to consider, from setting goals, to defining use cases. Failing to plan effectively can be detrimental to business operations, making adopting difficult for employees, and potentially posing security risks. The main reason that mo[…]
Filed Under:
IT Implementation,
collaboration,
Business Strategy,
IT Strategy,
Unified Communications
February 4, 2015
Millennials, defined roughly as people born between the early 1980s and the early 2000s, comprise about one-quarter of the workforce of the United States. By 2020, Millennials will make up half of the world's workforce. This generation is comfortable with new technologies and the innovative ways technology is changing communications. Young people in the workforce, who are comfo[…]
Filed Under:
collaboration,
Management,
Unified Communications,
UC,
Millenials
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