November 19, 2015
These days, there is simply too much threat data for security teams to effectively determine what is important and what is not. In order to overcome this problem, the way threat intelligence is handled needs to change. Collecting data for the sake of having it is a waste of physical resources, and sifting through the noise looking for signal can be an enormous drain on human re[…]
Filed Under:
malware,
Data,
threat intelligence,
risk assessment,
Security,
security,
Big Data,
historical data
November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]
Filed Under:
call center,
Unified Communications,
UC,
CRM,
first call resolution,
customer service
October 22, 2015
Security threats continue to impact countless organizations. These include phishing campaigns which lure unsuspecting users to open emails and click on embedded links. Malware, viruses, and even adware are on the rise, threatening enterprise infrastructure and productivity. Security hacks and breaches result in billions of dollars of lost revenue for global brands and companies[…]
Filed Under:
malware,
WAN encryption,
security,
broadband VPN,
WAN,
viruses,
phishing,
VPN,
adware,
APN
October 6, 2015
2015 has been a banner year for enterprise cloud communications in multiple sectors. With the year nearly over, however, it is vital for enterprises to start shifting on-site communications and Voice over Internet Protocol (VoIP) solutions to the cloud. This will prevent businesses from falling behind while enabling them to tap into this burgeoning trend. With on-premises priva[…]
Filed Under:
LOB platforms,
cloud solutions,
Cloud,
VoIP,
Unified Communications,
bimodal IT,
IT,
Cloud Communications,
customer service,
cloud
September 24, 2015
Cloud platforms are the preferred choice for countless enterprises and burgeoning industries. IT developers continue to build on existing cloud platforms in order to deploy multi-faceted applications, secure optimal capabilities, and foster greater speed, choice, and cost transparency for clients. Developers are also keeping a keen eye on curtailing downtime, ensuring that clou[…]
September 8, 2015
Many businesses are reluctant to update their phone systems to Voice over Internet Protocol (VoIP), mainly because of fears surrounding the usability, cost, and convenience of this new technology. Small business owners are often needlessly wary about VoIP services because of certain myths. Following are some of these myths and the realities that debunk them. Myth 1: VoIP Isn't […]
Filed Under:
efficiency,
phone conferencing,
VoIP,
unified VoIP,
cost,
digital technology
August 24, 2015
Cloud switching is rapidly becoming the trend as opposed to the exception in this industry. In fact, countless clients are going from provider to provider in hopes of finding the best data storage plans and security platforms to meet their needs. According to IT experts, this burgeoning trend continues to soar. There are, however, certain aspects to keep in mind when looking fo[…]
Filed Under:
file-sharing platforms,
cost-effective services,
transitions,
Cloud,
storage,
providers,
migration,
cloud switching,
cloud
August 10, 2015
Businesses rely on a stable phone system that won't easily succumb to technical issues or cost a fortune to maintain. The best phone systems are both flexible and scalable, adapting as businesses grow. On the other hand, a phone system that experiences problems and results in nearly unmanageable costs can greatly hinder a business's ability to advance. There are many factors th[…]
Filed Under:
support,
reliability,
flexible,
Unified Communications,
features,
scalable,
training,
open source,
cloud
July 20, 2015
Big data processing has arrived at countless call centers worldwide. This revolutionary concept utilizes contemporary analytical tools to process large amounts of bulk data. This enables IT departments to pinpoint new trends and potential opportunities for their respective firms. IT departments also play key roles in storing the data and purchasing the right tools for optimal d[…]
Filed Under:
efficiency,
agents,
Big Data,
Customer Relations,
Call Centers
July 6, 2015
Technology continues to advance at alarming rates. The evolution of technology, however, is not a direct line but rather a series of gradual improvements and enhancements. The experience of the unified cloud platform illustrates this well. First Generation – Single Service Cloud Platforms In the mid 2000s, Salesforce.com heavily invested in research and development, which led t[…]
Filed Under:
Cloud,
Cloud Services,
Unified Cloud Platform,
CRM,
Salesforce,
customer service
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