June 5, 2017
Communication in business has become more complex and varied, with any given business day including video conferencing, working in customer relationship management software, and screen sharing. These activities make managers motivated to combine technologies through MPLS unified communications capabilities for significant cost savings and streamlined efficiency. As with any maj[…]
Filed Under:
VoIP,
Unified Communications,
MPLS,
UC,
IT
June 8, 2016
Technology has changed the way people live, work, and interact. It has infiltrated every aspect of daily life, offering new and inventive methods for communicating. However, this explosive alteration has left many companies scrambling to keep pace. The sheer volume of information and software applications and increasing number of access points and devices available for usage cr[…]
Filed Under:
efficiency,
VoIP,
Unified Communications,
UC,
cost savings,
CRM,
customer service,
Mobility,
mobile apps
April 18, 2016
Integrating solutions that empower better communication between employees and clients builds a foundation that engenders business productivity and success. However, many organizations are unaware of the cost-saving advantages provided by migrating their private branch exchange (PBX) to the cloud. With the proliferation of mobility, the increased specialization of the workforce […]
Filed Under:
efficiency,
Cloud,
Unified Communications,
PBX,
productivity,
UC,
customer service,
disaster recovery,
Mobility,
cloud,
business continuity
February 8, 2016
Every good business manager strives to strengthen the bottom line by keeping costs low and revenue growing, but some approaches to accomplishing this are better than others. Purchasing the lowest cost system tools or drastically cutting payroll may cause headaches while providing very little savings. One way to minimize expenses without sacrificing features and productivity is […]
Filed Under:
mobile workforce,
SIP trunking,
Unified Communications,
UC,
cost savings,
technology spending
January 18, 2016
In today’s fast-paced, global marketplace, creating across-the-board efficiencies means reducing operational costs for a heightened advantage against competitors. Therefore, an increasing number of organizations are exploring unified communications (UC) options. With UC, companies can build a comprehensive solution that integrates all of their IT capabilities for enhanced busin[…]
Filed Under:
UC provider,
security,
Unified Communications,
UC,
IT,
integration,
ROI
November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]
Filed Under:
call center,
Unified Communications,
UC,
CRM,
first call resolution,
customer service
February 4, 2015
Millennials, defined roughly as people born between the early 1980s and the early 2000s, comprise about one-quarter of the workforce of the United States. By 2020, Millennials will make up half of the world's workforce. This generation is comfortable with new technologies and the innovative ways technology is changing communications. Young people in the workforce, who are comfo[…]
Filed Under:
collaboration,
Management,
Unified Communications,
UC,
Millenials
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