Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]
February 23, 2023
Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]
December 12, 2022
Responding to changing business technology demands puts more pressure on overworked IT teams to keep up. To combat this challenge, more companies are turning to cloud-based solutions like infrastructure as a service (IaaS) to simplify IT management, save money, and free up resources. With the global IaaS market expected to reach $195.81 billion by 2026,1 it’s clear this flexibl[…]
Filed Under:
infrastructure,
infrastructure as a service,
Cloud,
IaaS,
Cloud Services,
cloud
September 15, 2022
As we enter the latter half of 2022, it’s becoming clear that the cyber threat landscape businesses face is only getting more dangerous. The current cost of a data breach is at an all-time high of $4.35 million1 per incident, a 12.7% increase from just two years ago. Businesses are turning to cyber security technology to combat the myriad of threats that could cause a data brea[…]
August 2, 2022
An undeniable reality of 2022 is that cyber threats continue to be a significant source of worry for businesses worldwide. Small businesses are increasingly under scrutiny from bad actors who are targeting them in higher numbers than ever before. In fact, recent research shows that small businesses are three times more likely1 to fall victim to cyber attacks than larger compani[…]
Filed Under:
MFA,
Cyber Security,
MDR,
cyber insurance,
EDR,
cyber insurance renewals
July 28, 2022
Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]
Filed Under:
customer experience technology,
Customer Experience,
CX,
UCaaS,
customer service,
CCaaS,
AI,
hybrid voice
April 20, 2022
In February 2022, a new set of Microsoft security updates were announced. These updates were designed to reinforce existing cyber security policies and fold in new safeguards in areas that need additional attention and protection. As multi-cloud and cyber security evolve, understanding and implementing these updates is critical to ensure that businesses are working with the mos[…]
February 15, 2022
With the new year comes new changes, especially for businesses that are using Microsoft 365 as the basis for their operations. On January 10th, the tech giant launched the newest Microsoft licensing changes and promotions, which they’re calling the Microsoft New Commerce Experience. Right now, we’re in the initial promo period, which is set to last until June 2022 for monthly t[…]
September 26, 2021
It seems that everyone is moving to the cloud these days, and there’s a good reason for it. There are many cloud migration benefits in today’s environment. They range from saving money to greater security. However, businesses that move to the cloud need to use cloud management best practices to ensure that they have control over the complexity of the cloud environment. The Impo[…]
Filed Under:
cloud computing,
Cloud Security,
Cyber Security,
Microsoft,
Cloud,
access controls,
O365,
cloud migration,
cloud management,
cloud
September 24, 2021
Microsoft Office 365 usage had been growing rapidly prior to the pandemic, but in 2020, Microsoft added 95 million users.1 As companies needed to lock down and support their employees who were working from home, the need for an integrated productivity tool skyrocketed. You may already be using Office 365, which Microsoft renamed "Microsoft 365" last year. For many people, it’s […]
Filed Under:
Microsoft,
Office 365 benefits,
SaaS
September 23, 2021
If your business employs remote or hybrid workers, you’ve undoubtedly done your homework on the network connection options that are available to your dispersed work teams. There are quite a few options to consider, but the best one provides consistent, secure, high-performance access – SD-WAN solutions. SD-WAN technology delivers improved connections that translate to better us[…]
Filed Under:
network security,
compliance,
collaboration tools,
cloud computing,
hybrid cloud,
branch office security,
branch office connectivity,
Cyber Security,
network solutions,
SD-WAN solution,
Voice over Internet Protocol,
ERP,
real-time communications,
productivity,
scalable bandwidth,
cloud-based hosting,
Mobility,
SD-WAN,
enterprise resource planning,
cloud,
multi-protocol switching,
hybrid work
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