September 5, 2023
AI technologies have transformed the way companies and customers interact. By merging AI with tools designed to enhance the customer experience (CX), your teams can deliver faster, more efficient service tailored to each customer – a must, considering 49% of consumers have abandoned a brand in the past year after a poor customer service experience.1 In this blog, we’ll discuss […]
Filed Under:
Customer Experience,
artificial intelligence,
CX,
customer service
February 23, 2023

July 28, 2022

Filed Under:
customer experience technology,
Customer Experience,
CX,
UCaaS,
customer service,
CCaaS,
AI,
hybrid voice
September 23, 2020

October 8, 2018

Filed Under:
compliance,
Data,
Big Data,
IoT,
customer service
May 7, 2018

Filed Under:
network,
infrastructure,
healthcare,
Cloud,
Digital Transformation,
customer service,
cloud
August 7, 2017

Filed Under:
Cloud,
Cloud Services,
object storage,
cost savings,
customer service,
cloud
June 8, 2016

Filed Under:
efficiency,
VoIP,
Unified Communications,
UC,
cost savings,
CRM,
customer service,
Mobility,
mobile apps
April 18, 2016

Filed Under:
efficiency,
Cloud,
Unified Communications,
PBX,
productivity,
UC,
customer service,
disaster recovery,
Mobility,
cloud,
business continuity
November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]
Filed Under:
call center,
Unified Communications,
UC,
CRM,
first call resolution,
customer service
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