September 5, 2023
AI technologies have transformed the way companies and customers interact. By merging AI with tools designed to enhance the customer experience (CX), your teams can deliver faster, more efficient service tailored to each customer – a must, considering 49% of consumers have abandoned a brand in the past year after a poor customer service experience.1 In this blog, we’ll discuss […]
February 23, 2023
6 Ways AI Boosts the Customer Experience Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]
July 28, 2022
Must-Have Customer Experience Technology Over the last two years, the customer experience has changed drastically in light of the COVID-19 pandemic. Customers have gotten accustomed to ordering from a digital touch screen instead of a person, paying with a tap of their phone, and seeking assistance from an online chatbot. There are many other useful customer experience technology examples out there. However, any techn[…]
September 23, 2020
Enterprise Visions Announces Tessa Bergemann Joins Team as Project Coordinator Enterprise Visions is proud to announce our newest hire, Tessa Bergemann. She joins us from recent stints at Archetype Signmakers and Push Interactive. Tessa has project management experience set in a variety of industries and brings skill sets in technology, marketing, and advertising. “The level of quality and inclusivity that Enterprise Visions offers makes me proud to becom[…]
October 8, 2018
Weighing the Cost of Big Data The flood of data coming in from cloud technology, sensors on devices, social media behaviors and website visits has enterprises reeling. While trying to figure out solutions for storing, processing and analyzing data, enterprises recognize that the information holds a vast set of insights with big potential for understanding the market and growing their businesses. Still, it’s[…]
May 7, 2018
Healthcare Digitization Strategies in the Cloud While improvements in technology continue to become available, the healthcare industry lacks when it comes to digital maturity. Virtusa, a digital engineering and IT outsourcing company, found in a recent study that in the “perfect storm of digital disruption,” some companies are worried about being late to the game with regard to their digital transformation efforts. They also[…]
August 7, 2017
Should You Use Price as an Indicator When Choosing Your Cloud Solution Provider? If you’re in the market for cloud services, you’re likely finding a plethora of choices out there – and they’re not all the same. When you think about the myriad of competitors in terms of pricing and look at trends over time, the decision-making process becomes easier. Historical Price Slashing A few years ago, the price of cloud solutions from the three biggest providers (Goo[…]
June 8, 2016
Developing 21st Century Success Through Unified Communications Technology has changed the way people live, work, and interact. It has infiltrated every aspect of daily life, offering new and inventive methods for communicating. However, this explosive alteration has left many companies scrambling to keep pace. The sheer volume of information and software applications and increasing number of access points and devices available for usage cr[…]
April 18, 2016
Building Unified Communications and Improved Efficiency with Cloud PBX Integrating solutions that empower better communication between employees and clients builds a foundation that engenders business productivity and success. However, many organizations are unaware of the cost-saving advantages provided by migrating their private branch exchange (PBX) to the cloud. With the proliferation of mobility, the increased specialization of the workforce […]
November 3, 2015
Companies that have implemented a strong unified communications (UC) strategy realize the benefits of doing so very quickly. More effective communication yields many positive results, such as enhanced efficiency, better productivity, timely resolution to problems, and improved collaboration. Unfortunately, one area that often gets shortchanged or omitted from the UC equation is[…]