February 23, 2023
6 Ways AI Boosts the Customer Experience Artificial intelligence (AI) has transformed the business world in recent years, with 77% of organizations currently using or exploring AI to improve productivity, efficiency, and – most notably – customer service.1 From chatbots to hyper-personalization and more, AI is changing how companies engage with customers to deliver satisfying experiences. Here are six ways AI is boost[…]
March 2, 2020
Healthcare Is a Slow-Moving Beast, but Here’s Why It’s Embracing UCaaS The healthcare industry is notoriously slow for adopting new technologies. Its sometimes-massive organizations are burdened by layers of compliance and regulatory standards that make technology adoption challenging. Despite this nature of the healthcare world, there are those organizations that have made the move to cloud communications. Doing so has enabled them to communicate[…]
August 12, 2019
The Common Enemies of Unified Communications When renewal time comes around on your communications technology, you’re likely to explore other options, and you may see that unified communications is a clear choice for advancing your productivity and collaboration. Aside from a wide variety of features, unified communications offers scalability and reduced costs. What begins as a launch of a disruptive technology that promi[…]
November 6, 2017
How 5G May Help Mobile Unified Communications Improve How 5G May Help Mobile Unified Communications Improve Unified communications has revolutionized collaboration and enabled enterprises to disregard geography when recruiting talent. With real-time communication through video conferencing and other collaborative tools, teams can improve business processes and efficiently exchange ideas. But there’s one area where unified communic[…]
September 18, 2017
Why Cloud UC Is the Right Choice for Your Company Cloud technology helps companies access the latest innovations at a reduced cost compared to legacy systems. This applies not only to the acquisition of new cloud software options, but in broader terms, too, with businesses finding that the Everything as a Service (XaaS) model serves them well in a variety of areas. The same is true for cloud unified communications (UC), which […]
June 5, 2017
How to Plan a Transition to Streamlined MPLS Unified Communications Communication in business has become more complex and varied, with any given business day including video conferencing, working in customer relationship management software, and screen sharing. These activities make managers motivated to combine technologies through MPLS unified communications capabilities for significant cost savings and streamlined efficiency. As with any maj[…]
Filed Under: VoIP, Unified Communications, MPLS, UC, IT
June 8, 2016
Developing 21st Century Success Through Unified Communications Technology has changed the way people live, work, and interact. It has infiltrated every aspect of daily life, offering new and inventive methods for communicating. However, this explosive alteration has left many companies scrambling to keep pace. The sheer volume of information and software applications and increasing number of access points and devices available for usage cr[…]
April 18, 2016
Building Unified Communications and Improved Efficiency with Cloud PBX Integrating solutions that empower better communication between employees and clients builds a foundation that engenders business productivity and success. However, many organizations are unaware of the cost-saving advantages provided by migrating their private branch exchange (PBX) to the cloud. With the proliferation of mobility, the increased specialization of the workforce […]
February 8, 2016
Meeting Financial Goals with Unified Communications Every good business manager strives to strengthen the bottom line by keeping costs low and revenue growing, but some approaches to accomplishing this are better than others. Purchasing the lowest cost system tools or drastically cutting payroll may cause headaches while providing very little savings. One way to minimize expenses without sacrificing features and productivity is […]
January 18, 2016
Building Effective Unified Communications: Integration Strategy 101 In today’s fast-paced, global marketplace, creating across-the-board efficiencies means reducing operational costs for a heightened advantage against competitors. Therefore, an increasing number of organizations are exploring unified communications (UC) options. With UC, companies can build a comprehensive solution that integrates all of their IT capabilities for enhanced busin[…]